Returns & Exchanges
At DND Gel, we want you to be completely satisfied with your professional nail products. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused items to ensure the highest hygiene standards.
Initiate Your Request
Contact our customer support team with your order number and the list of items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused gel polishes and supplies in their original packaging, ensuring all seals are intact to prevent damage during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for verification.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the returned products, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing